How to reach us
The fastest way to get help is the live chat inside your LAXMI365 account. You can open it from the app or the website at npl-laxmi365.com. For issues that need documents or a longer explanation, use the contact form in the Help section and our team will reply by email.
Help us help you faster
If your question is about a payment, please tell us whether you used eSewa, Khalti, IME Pay, ConnectIPS or bank transfer. Include the amount in NPR, the approximate time of the transaction and any reference number shown by your wallet or bank.
For game or betting questions, include the game name or bet ID. A screenshot often saves several messages back and forth.
Common questions we handle
Our support team regularly helps with account verification, claiming or declining the welcome bonus, deposit delays, withdrawal status and updating personal details. We also help with setting or changing responsible gaming limits.
Protect your account
LAXMI365 staff will never ask for your password, OTP codes or wallet PIN. If someone contacts you claiming to be from laxmi 365 and asks for these details, do not share them. Report the message to us through live chat instead.